Acqueon Workspace delivers a unified workspace for agents, sellers, collectors, and clinicians, providing seamless access to CRM and EHR applications. It offers flexible deployment options and a rich set of outbound capabilities, enabling associates to make the most of every customer interaction. Acqueon Workspace unifies the agent experience in the agent desktop of your choice, with Acqueon Connectors bringing inbound and outbound telephony to CRM desktops. Acqueon Widgets add outbound capabilities and customer contexts to contact center and CCaaS desktop applications, while Acqueon APIs let you build your own custom workspace. It includes a comprehensive set of widgets, with inbound and outbound telephony controls packaged inside a softphone or a toolbar. Agents have full control over their work state, and assistance widgets include call guides, customer profiles, and customer journey visualization. Outbound widgets provide rich campaign disposition and workflows. Acqueon Workspace supports a wide range of platforms and applications, including contact center platforms like Amazon Connect, Avaya, Cisco/Webex, NICE CXone, and Twilio Flex, as well as CRM applications like Microsoft Dynamics, Salesforce, and ServiceNow. It can also connect to EHR applications such as Epic and integrate with custom applications using REST APIs. Built on a powerful publisher-subscriber (pub-sub) framework, Acqueon Workspace standardizes telephony functions across communication platforms, shields agent desktops from contact center infrastructure transitions, and integrates complex environments with multiple communication platforms and applications.

Features:

• Design the Agent Experience: Acqueon Workspace unifies the agent experience in the agent desktop of your choice
• Rich Feature Set: Acqueon Workspace includes a comprehensive set of widgets
• Multi-CRM, Contact Centers, and Applications: Acqueon Workspace supports a wide range of platforms and applications
• A Robust Pub-Sub Framework: Acqueon Workspace is built on a powerful publisher-subscriber (pub-sub) framework