Acqueon Patient Assist is designed to improve patient engagement across the entire care continuum, from pre-appointment to post-encounter. Leading providers understand the importance of a complete view toward patient management in today's healthcare environment. This solution leverages the entire Acqueon portfolio to deliver a personalized, compliant experience tailored to each patient. It streamlines patient engagement from the first appointment by making scheduling and management easy for both patients and providers. The system enables better patient experiences with engagement leading up to and after appointments, allows call center agents to schedule consultations and follow-ups, and facilitates automated reminders via voice, text, or email. Acqueon Patient Assist also offers self-service options for easy patient access, integrating with various voice and digital platforms to enable patients to book, reschedule, or cancel appointments at their convenience. Furthermore, it ensures post-care follow-up and streamlines payments, allowing providers to stay engaged with patients after their appointments and treatments. Built with compliance and privacy in mind, Acqueon Patient Assist ensures all patient outreach and communications comply with federal and state regulations, never storing data and securing access to systems like Epic.

Features:

• Patient Engagement from the First Appointment: Enable better patient experiences with engagement leading up to and after appointments.
• Self-Service That Works for Patients: Remove time-intensive and costly phone calls and enable patients to book, reschedule, or cancel appointments at their convenience.
• Post-Care Follow-Up and Payments: Providers can quickly schedule follow-ups to ensure patients stay on track with their treatment.
• Built-In Compliance Across All Interactions: Ensures all patient outreach and communications comply with federal and state regulations.

Streamline Patient Engagement from the First Appointment A great patient experience starts well before patients arrive for their appointments. Acqueon Patient Assist makes appointments easy to schedule and manage for both patients and providers.

• Enable better patient experiences with engagement leading up to and after appointments
• Let call center agents schedule clinic consultations, procedures, diagnostics, and follow-ups
• Allow providers to quickly launch automated voice, text, or email reminders to keep patients on track
• Relieve practitioners from administrative tasks and reduce nurse overload
• Enable secure access to patient information and appointment history
• Integrate with Epic & Salesforce to quickly surface patient information, saving staff lookup time

Self-Service for Easy Patient Access Today’s patient is a consumer too, so healthcare providers need to deliver consumer-grade services, including self-service. Acqueon Patient Assist includes access to Acqueon’s API Hub, which enables providers to build self-service workflows simply and with compliance.

• Remove time-intensive and costly phone calls and enable patients to book, reschedule, or cancel appointments at their convenience
• Integrate with nearly any voice or digital self-service platform
• Leverage any interactive voice response (IVR), chatbot, or interactive virtual agent (IVA)
• Enable easy appointment scheduling/rescheduling, prescriptions/refills, and automated callbacks

Ensure Post-Care Follow-Up and Streamline Payments Top healthcare providers know that patient engagement doesn’t end after an appointment. Acqueon Patient Assist makes it easy for providers to stay engaged with patients well after their appointment or treatment.

• Providers can quickly schedule follow-ups to ensure patients stay on track with their treatment
• Providers can instantly send reminders and billing notifications to keep patients up to date
• Providers can easily launch billing and collections campaigns allowing them to focus on patients

Compliance Across All Interactions Built with compliance and privacy in mind, Acqueon Patient Assist never stores data and ensures that all access to Epic or other systems is secure—no matter where the interaction takes place.

• Ensures all patient outreach and communications comply with federal and state regulations
• With built-in compliance, providers always remain in compliance with regulatory requirements