Acqueon Outreach is a customer engagement solution designed to help businesses deliver exceptional experiences to customers, every time. It enables businesses to meet customers where they are and keep them informed and engaged throughout the entire journey. The solution offers rich digital experiences through agentless dialing, allowing businesses to leverage pre-recorded voice messages to engage customers more efficiently across sales, service, and collections without involving agents directly. It also provides 2-way SMS capabilities, enabling personalized text message templates and logical decision-making based on customer responses. Additionally, Acqueon Outreach supports email campaigns with immersive templates and tracking of customer touchpoints, as well as integration with messenger apps like WhatsApp and Facebook Messenger. The solution includes self-service options via Acqueon’s API Hub, allowing customers to easily book, reschedule, or cancel appointments. Built with compliance and privacy in mind, Acqueon Outreach ensures secure access to other systems and never stores data.

Features:

• Rich Digital Experience – Agentless Dialing: Leverage pre-recorded voice messages to engage customers more efficiently across sales, service, and collections – without involving agents. Acqueon agentless dialing improves agent performance by using an IVR to dial and carry out the initial segment of the call. Agents no longer need to connect directly with customers at every step of their journey, but they remain informed. Customers can receive delivery notifications, update their profiles, get notified of upcoming events, and receive personalized offers.
• Rich Digital Experience – 2-Way SMS: Create personalized 2-way SMS templates and prioritize them based on business needs. Create logical decisions based on customer responses and send a templated response. View detailed reports including actual text sent to customers. Onboard any NLP bots to create a virtual chat session via Acqueon’s 2-way SMS module or to schedule appointments, video sessions, etc. SMS integration available with pre-built connectors for ease of onboarding.
• Rich Digital Experience – Email: Create immersive email templates and easily send them using API-based email delivery methods​. Receive email outcomes and webhooks to transition customers from one channel to another​. Track and visualize customer touchpoints throughout the engagement lifecycle across all phases​. Ingest customers’ email responses via any CRM system to create personalized response emails from Acqueon Campaigns​.
• Rich Digital Experience – Messenger Apps: Create custom modes based on business preferences using WhatsApp, Facebook Messenger, LINE, etc.​ Define the providers of your choice or create messenger campaigns per organizational preference​. Upload records against the created custom modes​. Create reusable custom mode strategies for all campaigns as needed
• Self-Service for Easy Access: Acqueon Outreach includes access to Acqueon’s API Hub, which enables organizations to build self-service workflows simply and with compliance. Built with compliance and privacy in mind, Acqueon Outreach never stores data and ensures that all access to other systems is secure—no matter where the interaction occurs​.