Acqueon Guidance leverages AI to help enterprises unleash the full potential of their agents through behavioral coaching, knowledge, and automation. By partnering with Cresta, Acqueon enhances its real-time intelligence capabilities to identify the behaviors of top-performing sales and service representatives and guide all representatives to ideal performance on every interaction. This maximizes the effectiveness of every interaction and improves business performance and efficiency. Acqueon Guidance equips agents with dynamic, context-aware hints, reminders, and workflows, fostering confidence and empowering them to navigate any situation with expertise. It unifies knowledge sources, providing agents with instant access to accurate, up-to-date answers directly within the conversation flow, minimizing customer transfers and hold times.

Features:

• Improve Customer Satisfaction: Empower agents with important information, context cues, and helpful guidance in real-time to exceed customer expectations.
• Train and Onboard Agents Faster: Get new agents ramped up 75% faster so CX and contact center metrics don’t suffer.
• Increase Conversions and Revenue: When agents say the right thing at the right time, conversions, revenue, and retention rates skyrocket.
• Achieve 100% Compliance: Avoid compliance risks with real-time corrections that guide agents through every step of the conversation.
• Streamline Service with Instant, Accurate Knowledge: Unify your knowledge sources and provide agents with instant access to accurate, up-to-date answers directly within the conversation flow.