Acqueon Dialer is a sales engagement solution designed for the world of digital selling. It supports prospecting, rapid lead response, virtual selling, and customer retention. The dialer modernizes lead generation with omnichannel prospecting, featuring an auto-dialer and an omnichannel workflow manager to improve connect rates by combining voice, 2-way SMS, and email for outreach. Acqueon's campaign manager maximizes seller productivity and time spent talking to prospects. It boosts speed-to-lead by instantly connecting high-priority leads to the inside sales team, prioritizing incoming leads to assign those with the highest value and likelihood to close to available associates. The callback engine ensures leads are contacted promptly, and agentless dialing can send pre-recorded messages or SMS to check prospect availability. Acqueon also facilitates virtual selling by enabling personalized campaigns to manage and develop relationships with valuable customers at scale, empowering sellers to engage proactively over phone and digital channels and become trusted advisors. Furthermore, Acqueon manages the entire customer journey, including retention and loyalty, by handling subscription renewals, recurring purchases, and repeat business, while monitoring customer sentiment and churn risks to trigger retention campaigns.

Features:

• Start with a Dialer: An auto dialer is your shortest path to improving connect and recovery rates. Predictive dialing increases outreach and connection rates by 4x, shifting an agent’s time and focus from trying to connect to providing exceptional service.
• Omnichannel Collections: Acqueon lets you optimize your channel mix, including voice, 2-way SMS, and email to engage customers. Acqueon for Collections and Recovery includes a best-in-class auto dialer that maximizes agents’ occupancy and connect rates. The software includes controls to stay compliant with the various collection and privacy regulations.
• CDP-Powered Segmentations: Using Acqueon’s built-in Customer Data Platform (CDP), you can assemble comprehensive customer profiles including transaction history, payment records, and past interactions with detailed disposition options.
• Harness AI & Analytics: Acqueon’s CDP has a rich data model that feeds statistical and predictive models including Best Time to Call, Best Channel to Use, Propensity-to-Pay, and likely response to reminders. You can leverage these analytics to optimize your resource allocation and maximize Right-Party Contact rates.
• Empathetic Engagement: Today’s collections must include assistance to customers facing financial hardship. These interactions must demonstrate empathy and personalization which can convert distressed customers to trusting relationships.