Acqueon Connectors provide complete inbound and outbound telephony plus computer-telephony integration (CTI) across contact center platforms. These connectors pack all telephony and agent state controls into the CRM desktop, allowing for ultimate telephony control. Acqueon's exclusive widget design lets you customize your layout and insert custom action buttons. The connectors also provide comprehensive outbound support, giving you access to all of Acqueon’s outbound capabilities, including call guides, customer journey visualization, campaign workflows, and dispositions. With powerful 2-way CRM integration, you can click-to-dial or search-and-dial. Screen pops can be programmable for each call flow using a no-code application, and wrap-up and After-Call-Work are fully customizable and can be automated. Acqueon Connectors work across all leading contact center platforms including Amazon Connect, Cisco, NICE CXone, Twilio & UJET, and support Salesforce, ServiceNow, and Microsoft Dynamics out of the box using open APIs.

Features:

• Ultimate Telephony Control: Acqueon Connectors pack all telephony and agent state controls into the CRM desktop. Acqueon’s exclusive widget design lets you customize your layout and insert custom action buttons.
• Comprehensive Outbound Support: Acqueon Connectors provide you with access to all of Acqueon’s outbound capabilities, including call guides, customer journey visualization, campaign workflows, and dispositions.
• Powerful 2-Way CRM Integration: Acqueon 2-way CRM integration lets you click-to-dial or search-and-dial. Screen pops can be programmable for each call flow using a no-code application. Wrap-up and After-Call-Work are fully customizable and can be automated.
• Multi-Platform CRM Connectors: Acqueon Connectors work across all leading contact center platforms including Amazon Connect, Cisco, NICE CXone, Twilio & UJET. They support Salesforce, ServiceNow, and Microsoft Dynamics out of the box using open APIs to get the job done right every time.