Acqueon Compliance is a comprehensive suite designed to help contact centers maintain compliance with industry regulations and protect customer data. It offers tools to configure, manage, and deploy compliance measures, ensuring adherence to evolving requirements. The suite minimizes the risk of regulatory violations by monitoring call, email, SMS, and chat interactions in real-time. Advanced compliance controls, such as Best Time to Call and Best Channel to Use, enhance customer experience and improve outcomes. Acqueon Compliance provides tools to manage operations in accordance with regulatory and industry guidelines, such as TCPA, CFPB, and Ofcom. It reduces the risk of regulatory exposure while placing calls or sending texts through technology and consent management. The compliance condition builder effectively reduces the risk associated with TCPA compliance.

Features:

• Compliance Condition Builder: Easily control when a rule executes for channels and modes with State-level Controls, Unique IDs, and more
• Real-Time Compliance Checks: Integrated compliance suite that performs real-time checks for new contacts that must be avoided
• Simple, Built-In Campaign Controls: Simple controls help customers stay up-to-date and compliant with TCPA, FDCPA, DNC, Ofcom and a host of other regulations
• Workflows & Reporting: Right-to-Know & Right-to-be-Forgotten workflows and reporting round out complete campaign compliance