Acqueon Coaching is an AI-powered tool designed to elevate outbound contact centers by empowering agents and enhancing productivity. It provides leaders with comprehensive support tools to improve employee retention and achieve revenue growth and recovery. The platform leverages insights from high-performing agents to identify gaps and coaching opportunities, scaling these insights to the entire team. Personalized coaching plans, automated recognition, and a gamification engine help replicate the success of top performers. Metrics and KPIs make tracking commitments, productivity, and goal attainment easy, ensuring everyone is aligned. Acqueon Coaching is data agnostic, collecting 100% of your data to provide a clear picture of performance across your entire organization. The AI-powered platform ingests and analyzes your entire dataset to plan highly tailored, personal coaching and recognition for every employee and team, enabling managers to be more effective and directors to drive business outcomes. The platform also helps improve leader productivity with AI-powered coaching, performance transparency, and measured coaching effectiveness. By improving leader productivity, enhancing employee engagement and retention, and optimizing resources, Acqueon Coaching helps maximize your return on investment and scale it across the entire enterprise.

Features:

• Identify Opportunities: Leverage insights from high-performing agents to identify gaps and coaching opportunities – then scale them to the entire team.
• Take Action: Use personalized coaching plans, automated recognition, and our gamification engine to replicate top performers' success.
• Measure Results: Metrics and KPIs make tracking commitments, productivity, and goal attainment easy so everyone is on the same page.