Overview

Acelerato is a cloud-hosted SaaS productivity and service management platform that unifies help desk, service desk, project management, communication, and operational workflows in a single online solution. It enables organizations to centralize customer support tickets, automate processes, manage project tasks, and monitor performance with dashboards and analytics. Originally developed internally by Bluesoft to bridge gaps between product development and customer support teams, Acelerato evolved into a market-ready solution suitable for various sectors, helping companies enhance collaboration, streamline workflows, and gain real-time visibility into service and project operations.

Features and Capabilities

• Helpdesk & Service Management: Centralizes support requests, enables ticketing, SLA tracking, automated workflows, and customizable fields to streamline support operations.
• Project Management: Tools for agile project planning, including task assignment, prioritization, Kanban boards, sprint organization, backlog management, and resource allocation.
• Workflow Automation: Custom workflows to automate approval processes, recurring tasks, and response triggers across teams and functions.
• Dashboards & Reporting: Real-time dashboards and comprehensive reports to monitor performance indicators, ticket volumes, team activity, and project progress.
• Checklists & Process Standardization: Checklist creation for operational consistency, audits, and compliance across units and departments.
• Collaboration Tools: Enables communication across teams with shared ticket visibility, document attachments, and integrated communication history.
• Integrations & APIs: Connects via APIs with external systems and internal tools, including ERP platforms and external communication systems.
• Multi-Channel Support: Allows ticket creation from email, chat, and web forms for flexible engagement with end users and clients.
• Customer Satisfaction Tools: Feedback collection and satisfaction metrics built into ticket closure processes to measure service quality.