Accurx provides healthcare professionals, particularly in primary care, with a comprehensive digital communication toolkit aimed at optimizing workflows, speeding up administrative tasks, and reducing overwhelm. The platform is quick to pick up, easy to use, and is NHS approved, currently utilized by over 98% of GP practices. It centralizes patient interactions and internal communications, helping practices manage demand, book appointments efficiently, collect vital patient information, and connect with other NHS staff. The system addresses common challenges in healthcare, such as time management and patient access, by offering solutions like total triage for managing patient requests, automated booking processes, and structured questionnaires for data collection. Accurx also facilitates secure and swift communication within the NHS through Accumail and enhances patient engagement via individual and batch SMS messaging, ultimately freeing up clinical capacity and improving patient satisfaction.

Features & Benefits

• Total Triage & Demand Management
  • Online consultation products (Patient Triage and Reception Flow) funnel all patient demand into one shared inbox, enabling practices to deliver the right care in the right place, first time. This improves access and allows for efficient actioning of requests using booking, SMS, and questionnaires.
  • 98% of patient requests are marked done within one day.
• Automated Appointment Booking
  • Booking products allow healthcare teams to invite individuals or groups of patients to self-book appointments in just a few clicks, saving time, reducing calls, and improving patient and staff morale through full integration.
  • 100% of practices reported Self-Book was critical for achieving QOF targets.
  • Staff reported reduced stress, boosted morale, and improved job satisfaction.
• Efficient Patient Information Collection
  • Patient questionnaires enable the collection of simple, structured responses to medical and administrative queries. These can be saved directly to the patient record, speeding up QOF work, and are customizable or selectable from over 30 templates.
  • Helps screen and monitor patients at pace, potentially preventing significant health events.
• Secure NHS Professional Communication (Accumail)
  • Accumail allows staff to find and contact any NHS professional across the system, saving clinical conversations securely and quickly to patient records. It eliminates system-hopping for cross-care communication and enables team management of inbound messages via a shared inbox.
• Streamlined SMS Messaging
  • The foundational SMS messaging toolkit allows for sending individual and batch messages to patients, freeing up clinical capacity by resolving many requests remotely. This cuts phone queues and improves patient satisfaction with a more responsive service.