Convenient online business licensing management that delivers stellar service to business owners

Too often, the process to obtain or renew a license is fraught with cumbersome steps, outdated paper applications, and inefficient manual processes. Business owners become frustrated while agency staff struggle to manage it all. The Accela Civic Application for Business Licensing is a pre-built solution designed to:

• Help agencies reduce turnaround time and provide better customer service
• Provide automated workflows, intelligent routing, and concurrent application review by multiple departments
• Eliminate manual steps, making agencies more efficient
• Deliver a superior customer service experience to business owners in your community

Features

• **Deliver outstanding customer service: **Provide all services online, including initial application, fee calculations, renewals, and real-time status updates, to reduce the need for residents to call or travel into offices and wait in queues to submit paperwork or check progress.
• **Cut application processing times: **Accela automates many of the routine and manual processes involved in licensing review, saving staff members’ time and reducing turnaround times for new and renewal applications.
• **Eliminate duplicate work and data entry: **Avoid duplicate data entry with mobile applications and an online portal for application intake and document submission. Prevent the errors and delays associated with paper-based application processes.
• **Remove barriers to community development: **Efficient application management with improved workflows speeds business growth and gives resources back to community development.
• **Recover lost revenue: **Recover missing revenue from late filing fees and lapsed renewals – items which often go unbilled due to agency time constraints or lack of available data.