Instant identity proofing and affirmation—anytime, anywhere

Build lasting trust with your customers.

Easy for your customers, secure for your business

How many customers do you lose every day at the point of providing proof of identity? It is a real-time world, and your customers have an expectation of “now.” Failure to engage them immediately and provide frictionless onboarding options means higher drop off and loss rates. Don’t lose your customers to difficult processes. Your customers trust mobile, and so can you.

What is identity proofing?

Proof of identity is a critical step in customer onboarding, new account opening, claims, and enrollment processes. It is the point where the customer provides proof of their identity via ID cards, photos, and supporting documents so the business can determine that they are who they say they are. Gaining confidence in a customer’s identity requires two key steps:

• Proving that the identification document (ID card, driver’s license, etc.) provided is valid and the person is who they say they are (via facial matching)
• Affirming the data from other sources via supporting “proof of” documentation

Differentiate customer onboarding with improved efficiency and simplification

A comprehensive identity proofing solution

While other identity proofing vendors offer incomplete solutions that don’t include identity affirmation, ABBYY Proof of Identity does it all. It assures that the ID is valid, authentic, and that the applicant is who they say they are, and it affirms this via supporting documentation. ABBYY Proof of Identity includes ID reading, ID verification, facial matching and liveness detection, processing of trailing documents from a mobile device using Vantage Document Skills, and more.

Onboarding in your customer’s channel of choice

Mobile and online channels are the preferred engagement method for customers seeking loans, filing claims, applying for benefits, or onboarding with a new healthcare provider. ABBYY’s Proof of Identity solution helps you meet your customers where they are, reducing abandonment and churn. If desired, applicants can start an onboarding process on a desktop and easily complete the proof of identity process with their mobile device.

Easy, accurate submission of documentation—no app required

ABBYY Proof of Identity uses mobile web-based automatic image capture of identification cards, selfies of users, and supporting “proof of” documents such as utility bills and bank statements. ABBYY mobile capture technology results in high first-time capture rates for all IDs. Our algorithms detect and prevent quality issues such as glare, lack of focus, wrong side of document, wrong type of document, and incomplete framing of document.

Identity proofing AND affirmation

ABBYY Proof of Identity includes ID reading, ID verification, facial matching and liveness detection, processing of trailing documents from a mobile device using Vantage Document Skills, and more.

Mobile and desktop friendly

Meet your customers where they are to reduce abandonment. If desired, applicants can start an onboarding process on a desktop and complete the proof of identity process with their mobile device.

Accurate data from IDs

ABBYY mobile capture technology results in high first-time capture rates for all IDs. It prevents quality issues such as glare, lack of focus, wrong side/type of document, and incomplete framing.

Features

ID reading, verification, and authentication

Extracting the data from an ID is only part of ABBYY Proof of Identity. In addition to reading machine-readable zones and human-readable information on IDs, sophisticated verification also occurs. After automatically detecting the exact variant of the ID presented, ABBYY Proof of Identity verifies the layout, characteristics, and security features within the ID. It also ensures the ID is authentic and unaltered.

Support for trailing documents

ABBYY’s leading intelligent document processing technology, ABBYY Vantage, extracts data from customers’ supporting “proof of” documents to affirm their identity. In the ABBYY Marketplace, you can select pre-trained document understanding skills for utility bills, income statements, and more, to handle all of your document processing needs. The combination of document-centric identity proofing with identity affirmation provides a complete proof of identity solution.

Fully automated

Using humans in your identity proofing process slows things down—it isn’t scalable, and it often leads to errors. Many studies have clearly demonstrated that human manual review is not only error-prone but biased as well. ABBYY Proof of Identity is fully automated, secure, and easily scalable to your needs. It never gets tired or introduces errors at the end of a shift.

Exception handling

While ABBYY Proof of Identity mode, it also has the ability to allow a human to audit certain transactions. While other vendors may have a component that works when everything stays on the happy path, ABBYY Proof of Identity solves the happy path, and the exception path. This allows you to decide whether you want to keep the process fully automated, or involve humans to further audit certain transactions.

Process intelligence

Understanding your business processes at a level where you can see what is working and what isn’t—to clearly identify areas for improvement—is critical for delivering an exceptional customer experience. ABBYY Proof of Identity works with ABBYY Timeline, a process mining tool, to help you improve your processes with insight from all of your systems.

Facial matching and liveness

ABBYY Proof of Identity uses facial matching and liveness detection to ensure that your customer is who they say they are. The applicant captures a selfie, and the solution compares it to the headshot on the ID document. Collective non-bias decisioning safeguards against the threat of algorithmic bias. Using a best-in-class NIST-rated facial recognition algorithm, we can achieve a non-bias accuracy differential of less than 1% between race and gender.