3D Connect3D Systems
3D Connect Service provides a secure cloud-based connection to 3D Systems service teams for proactive and preventative support, enabling better service to improve uptime and deliver production assurance for your system. With 3D Connect Service, your system will automatically send alerts to 3D Systems’ service team for immediate assistance in resolving printer-defined conditions or exceptions, solve problems remotely, pre-order parts, and schedule on-site services as required.
Vendor
3D Systems
Company Website
Product details
Remote Diagnostics Management Software for 3D Printers
Increase uptime, lower operating costs, and improve production efficiency with remote diagnostic applications in the 3D production environment
- Provides active system management and service alerts to 3D Systems
- Enables real-time remote diagnosis
- Automatically creates support cases
- Offers intelligent preventative maintenance
- Plans service visits and parts ordering
Features
- Active system management
- Proactive service alerts to 3D Systems
- Real time remote diagnosis
- Automatic support case creation
- Intelligent preventative maintenance
- Planned service visits and parts ordering
Benefits
- Avoid build failures and unplanned downtime
- Direct link to 3D Systems support experts
- Improved time to resolution
- Enhanced service experience
- Scheduled maintenance tailored to machine use
- Right part, right time, improved uptime