3CX provides a comprehensive communications platform that has evolved from a traditional PBX system to a full suite of solutions, simplifying calling, video conferencing, and live chat for businesses globally. Trusted by over 350,000 organizations, including leading brands like Air France, the NHS, Best Western, and PepsiCo, 3CX empowers companies to manage their voice communications with unparalleled control and flexibility. The platform is designed for scalability, allowing businesses to grow their communication infrastructure seamlessly. It offers flexible deployment options, including on-premise, private cloud, or 3CX hosting, all under a single annual flat rate, breaking free from per-user pricing models. This approach ensures affordability and predictable costs, making it a cost-effective choice compared to many competitors. Security and privacy are paramount, with 3CX providing a secure, private solution that ensures no data uploads to third parties, keeping communications confidential and under the user's control. Beyond core telephony, 3CX includes powerful contact center features such as advanced call queue strategies, detailed call reports, recording capabilities, wallboards, and switchboards, all integrated without extra charges. It also leads in affordable AI call analytics, offering insights into customer sentiment and call patterns to improve customer experience across agents and teams. With a global network of 10,000 partners across 190 countries, 3CX ensures expert support and local knowledge are always accessible.

Features & Benefits

• Affordable & Transparent Pricing
  • Offers a single annual flat rate license, eliminating per-user costs and providing predictable budgeting for businesses with 25+ users.
• Scalable Communications Platform
  • Grows with your business, supporting expansion from a PBX system to a full communications suite for increasing user counts and communication needs.
• Flexible Deployment Options
  • Provides choice for hosting on-premise, in a private cloud, or through 3CX Hosting, including direct integration with marketplaces like Amazon, Azure, Google, and Digital Ocean.
• Enhanced Security & Privacy
  • Ensures secure and confidential communications with no data uploads to third parties, maintaining full control over your voice data.
• Comprehensive Business Communications
  • An all-in-one solution encompassing business phone system functionalities, video conferencing, live chat, and a full contact center.
• Advanced Contact Center Features
  • Includes powerful tools for managing customer interactions.
  • Call queue strategies
  • Detailed call reports
  • Call recording
  • Wallboards and switchboards
• AI-Powered Call Analytics
  • Sets a new standard for call insights, providing valuable data on customer sentiment and call patterns to enhance customer experience.
• Dedicated Softphone & Mobile Apps
  • Offers Windows Softphone (V5.1) with features like status setting for other users and drag & drop attended transfer, and iOS App (V5.1) with Limited Contact Access.