CivicPlus provides a comprehensive SaaS platform designed for citizen request management, aimed at streamlining the process of receiving, tracking, and responding to resident service requests.

Key Features

Automated Issue Routing Automatically routes service requests to the appropriate staff.

• Efficient request handling
• Reduced manual effort

Duplicate Management Detects and manages duplicate requests.

• Prevents duplicate submissions
• Saves time on processing

Omnichannel Inbox Centralized hub for receiving and responding to requests.

• Single inbox for all channels
• Streamlined communication

Two-Way Communications Allows for real-time communication with residents.

• Status updates
• Follow-up questions

Benefits

Increased Transparency Improves public access to information and enhances government transparency.

• Easy access to request status
• Builds community trust

Operational Efficiency Streamlines the request management process and reduces administrative burden.

• Automated workflows
• Efficient request resolution